Store Team Lead
Ria Money Transfer
Job Description
Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
The Store Team Lead performs the same operational duties as a Cashier while providing additional coordination and support for the store's daily operations. In addition to serving customers, the role helps organise daily activities, supports operational planning and acts as the operational point of reference for the team throughout the working day.
The position supports the Store Manager (or Retail Area Manager, where applicable) in ensuring the efficient day-to-day operation of the store, promoting compliance with company procedures, operational excellence and customer service standards.
Roles & Responsibilities
- Cashier Responsibilities
- Perform all duties associated with the Cashier role, including money transfer transactions, foreign exchange operations and customer service.
- Handle cash accurately, including opening, closing and cash reconciliation procedures.
- Ensure compliance with AML regulations, internal procedures and company policies.
- Deliver a high standard of customer service.
- Complete all operational and administrative tasks associated with the Cashier position.
- Store Team Lead Responsibilities
- Coordinate the day-to-day operation of the store.
- Organise and coordinate daily operational activities to ensure the efficient running of the store.
- Support the Store Manager or Retail Area Manager in the daily operation of the store.
- Act as the operational point of reference for the team throughout the working day.
- Support the onboarding and operational guidance of new employees.
- Resolve routine operational issues and elevate matters requiring management decisions to the Store Manager or Retail Area Manager.
- Support shift planning and the day-to-day organisation of store activities.
- Assist with cash controls, reconciliations, inventory checks and other operational processes.
- Contribute to maintaining a safe, organised and professional working environment.
- Ensure the store complies with company standards regarding presentation, cleanliness and organisation.
- Monitor daily operational KPIs and report any relevant issues or deviations to the Store Manager.
Position Requirements
- Previous experience in retail, financial services or customer service.
- Experience coordinating daily operations within a retail or customer-facing environment.
- Strong customer service orientation.
- Excellent organisational and communication skills.
- Ability to prioritise tasks and resolve operational issues.
- Good understanding of operational procedures and compliance requirements.
- Proficiency in Microsoft Office.
- Intermediate to advanced English.