Inside Sales Team Lead

About the Company

Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad).

With over 200 spine specialists, and an expert orthopedic panel comprising of India’s leading spine surgeons, rheumatologists and other experts, we are the world’s largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain. QI Spine clinic today has a success record of 91% in treating even the most severe conditions.

We have delivered complete non-surgical recovery to over 13000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.

Key Responsibilities

• Lead, coach, and manage a team of inside sales executives/patient advisor handling inbound enquiries and outbound calling
• Drive conversion of consultations into treatment onboardings against daily/weekly/monthly targets
• Monitor calling quality, lead follow-up discipline, and CRM hygiene across the team
• Track and report key metrics: lead-to-consultation conversion, consultation-to-treatment conversion, call volumes, and revenue
• Conduct regular call audits and provide structured feedback/training to improve team performance
• Coordinate with marketing and clinic teams to align on campaign execution, lead flow, and walk-ins
• Identify bottlenecks in the sales funnel and implement process improvements
• Handle escalations and complex patient queries requiring a senior, empathetic touch
• Support hiring, onboarding, and training of new team members
• Maintain accurate reporting and dashboards for leadership review

Requirements

• 3–6 years of experience in inside sales, with at least 1–2 years in a team lead or supervisory role
• Experience in healthcare, wellness, ed-tech, or BFSI inside sales preferred
• Strong people management and coaching skills
• Data-driven approach with proficiency in CRM tools and Excel/sales analytics
• Excellent communication skills
• Ability to thrive in a target-driven, high-growth environment
• Empathetic, patient-centric mindset suited to a healthcare sales context

What QI Spine Offers

• High-visibility role directly impacting QI Spine's growth journey
• Ownership of the consultation-to-conversion funnel
• Fast-paced, performance-driven culture with growth opportunities