Customer Support Administrator

Job DescriptionAdministrator/customer support Dublin 22 Hours: Full-time, Monday to Friday 8am to 4.30 or 8.30am to 5 or 9am to 5.30am We are looking for an organised and customer-focused Customer Support Administrator This is a varied role supporting the delivery of publishing projects. You'll work closely with customers, external production partners and internal colleagues to ensure projects are processed accurately, orders are tracked efficiently and deadlines are met. The role is well suited to someone who enjoys administration, is confident using IT systems and takes pride in delivering excellent customer service.

Key Responsibilities Provide customer support, primarily via email with some telephone contact. Process customer orders and monitor their progress through to completion. Receive, scan and upload documents into internal systems.

Track orders using Salesforce and other business systems. Liaise with external production partners to ensure projects are delivered on schedule. Prepare and send product samples.

Raise invoices and complete general administrative duties. Edit files for print using Adobe software (full training provided). About You We're looking for someone who is organised, adaptable and enjoys working in a varied administrative role.

You'll ideally have: Strong IT and computer literacy skills (essential). Previous experience in administration, customer service or order processing. Excellent organisational and time management skills.

Strong written and verbal communication skills. High attention to detail and accuracy. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer.

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