IT Support Analyst

Location: On-site, Toronto, ON

Language: Strong written and verbal English communication skills

Duration: 3-month contract, with the possibility of an extension

Background Check Requirement: Background check required

About the Opportunity

Are you passionate about technology and helping others solve technical challenges? We are seeking an IT Support Analyst to join a collaborative team supporting a dynamic organization where technology plays a critical role in enabling day-to-day operations. This is an excellent opportunity for someone who enjoys working directly with end users while building hands-on experience across modern Microsoft technologies and IT infrastructure.

In this role, you'll partner with employees across the organization to deliver exceptional technical support, contribute to ongoing IT initiatives, and help ensure staff have the tools they need to succeed. You'll work alongside experienced IT professionals in an environment that values collaboration, continuous learning, and inclusion.

What's In It for You

• Gain hands-on experience with Microsoft 365, Azure Active Directory, Intune, and a variety of SaaS platforms
• Work alongside experienced IT professionals in a collaborative, supportive environment
• Build your technical skills through exposure to end-user support, infrastructure, and deployment projects
• Join a workplace that values innovation, teamwork, and inclusive practices
• Contribute to meaningful technology initiatives that support organizational success

Your Responsibilities

• You’ll provide Level 1 and Level 2 technical support for desktop, mobile, and remote users, resolving hardware, software, and application issues
• You’ll administer Microsoft 365 and Azure AD, including user provisioning, licensing, access management, and basic PowerShell administration
• You’ll coordinate onboarding and offboarding activities, preparing devices, configuring accounts, enrolling endpoints in Intune, and securing user access
• You’ll support SaaS platforms by managing user access, troubleshooting issues, and coordinating vendor escalations when required
• You’ll assist with network, server, and deployment activities, including device imaging, infrastructure support, and technical rollouts
• You’ll maintain accurate IT asset records, create technical documentation, and contribute to testing and continuous improvement initiatives

Skills and Qualifications

• 2+ years of experience providing Level 1 and Level 2 IT support in a professional environment
• Hands-on experience supporting Microsoft 365, Azure Active Directory, Intune, and Windows environments
• Knowledge of Windows, macOS, and Linux operating systems, with familiarity supporting desktop and mobile devices
• Experience using service management platforms such as Jira Service Management
• Exposure to basic networking concepts, Windows Server administration, and PowerShell scripting. Ubiquiti experience is considered an asset
• Strong troubleshooting, communication, organizational, and customer service skills with the ability to manage multiple priorities
• A commitment to fostering inclusive, respectful, and collaborative working relationships

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

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