Operations Manager

Job Post :- Partner Relationship Manager - Operations

Work Location: Ahmedabad

Workdays: Monday to Friday

Role Overview:

The Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where strong communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.

Key Responsibilities:

• Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement.
• Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.
• Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.
• Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines.
• Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.
• Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
• Liaise with internal teams for contract review, quotation support, and certification cycle planning.
• Maintain accurate records in the CB management system / CRM for tracking partner status and history.
• Support nonconformity follow-up coordination and closure verification tracking (administrative, not technical review).
• Prepare basic MIS/status reports and dashboards in Excel for management visibility.
• Handle day-to-day customer communication with a strong focus on responsiveness and professionalism.

Must-Have Skills

• Excellent verbal and written communication skills, this is the single most important requirement.
• Strong client / partner relationship management ability.
• Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball.
• Basic working knowledge of ISO management system standards (e.g., ISO 9001) and how certification reports should be submitted.
• Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting.
• Well organized, proactive, and able to work independently from the Ahmedabad office.

Good-to-Have Skills

• Prior exposure to a certification body, audit firm, or compliance-driven service business.
• Familiarity with IAF Mandatory Documents or accreditation body requirements.
• Experience with certification management software or a similar CB/CRM platform.
• Basic understanding of CAPA / nonconformity handling processes.
• Exposure to process improvement or Lean/Six Sigma fundamentals.

Ideal Candidate Profile

• 4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory.
• Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks.
• Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.