Insurance Support Specialist II IND

About us:

We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the countrys talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships from co-workers to clients.

Role Title: Insurance Support Specialist II IND

Position Summary:

This position is responsible for executing insurance product and service delivery support.

This is the first of two levels within this job family. The Insurance Support Specialist II handles various tasks on small to medium-size global accounts with increasing complexity requiring technical knowledge of systems and procedures, under direct supervision.

The role contributes to the full lifecycle for processing of new business, renewals and mid-term changes. Performs various insurance product and service delivery support under supervision and direction in order to ensure timely delivery of quality products to new and existing clients. All activities are in support of and at the direction of the authorized individual(s) within FM licensed territories.

Supports the WorldReach Partner policy cycle when applicable.

In addition, this position provides good quality customer service for internal and external client needs and adheres to quality and timeliness objectives.

Job Responsibilities:

• Responsible for the collection, review and processing of prospect/client locations and values in corporate systems. Maintains client and broker contact information and document distribution instructions.
• Prepares certificates of insurance and proof of insurance documentation as a result of client and broker requests in accordance with documented termsand conditions, territory requirements and company compliance.
• Liaises with FM client service teams to ensure information is understood and processed accurately.
• Produces documents/data to an agreed timeline and corporate standards.
• Follows appropriate communication protocols.
• Follows corporate procedures, guidelines and governance for processing ofinsurance deliverables.

Skill and Experience:

• 1+ years of experiencerequired to perform essential job functions.
• Preferably within an insurance, finance or other regulatory environment. Combination of education and work experience will be considered.
• Strong knowledge of Microsoft Office applications, primarily Excel
• Good Communication skills, both oral and written in English
• Embraces teamwork Team player, with ability to work independently Problem-solving abilities
• Ability to plan, organize and prioritize work
• Attention to detail and proofreading skills
• Self-motivated
• Solid math aptitude and analytical skills
• Time management
• Flexibility
• Adaptability to change
• Ability to multitask
• Proficiency in English is required

Must Have Skills:

• Proficient in Microsoft 365 and ability to learn and understand proprietary business systems and workflow tools.
• Excellent communication skills, both oral and written English.
• Strong problem-solving skills and analytical skills
• Strong attention to detail and proofreading skills
• Self-motivated, shows initiative
• Strong math aptitude
• Excellent organizational and time management skills, ability to plan and prioritize work to meet deadlines.
• Flexibility/adaptability to change, works well under pressure
• Strong ability to multi-task; executing multiple tasks simultaneously
• Proficient in researching issues, identifying problems and finding solutions
• Consistently provides a high level of accuracy and productivity
• Ability to work independently but be a team player; potentially be trainer/mentor
• Proficiency in English is required

Education and Certifications:

4 Year / Bachelors Degree required

Work location:Bengaluru