Customer Service Representative – Luxury Retail

• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

Requirements

• At least 1 year experience in customer service, luxury retail, sales, or personalized client support
• Strong proficiency with CRM platforms and digital customer service tools
• English proficiency as you will be interacting with global customers and coworkers whose primary language is English
• High school diploma or equivalent
• Comfortable assisting customers and resolving customer requests on the phone
• Computer experience

Core Competencies

Demonstrates expertise in delivering exceptional customer support and personalized recommendations, leveraging CRM platforms to enhance the customer journey. Proven ability to work collaboratively in a high-performance team while maintaining independent problem-solving skills.

Highest-signal resume keywords

• Customer Service Experience
• CRM Proficiency
• Luxury Retail Knowledge
• English Proficiency
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Customer Support
• Product Recommendations
• Record Keeping
• Digital Customer Service Tools
• Phone Assistance

Soft Skills

• Collaboration
• Proactive Communication
• Empathy

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Luxury Retail
• Personalized Client Support
• Customer Journey

Tools & Technologies

• CRM Platforms

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