Customer Service Officer

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial goals. With seven branches across SA and NT and over 41,000 Members, we’re the most recognised credit union in South Australia and a three-time Mozo Experts Choice Award winner. Both our Employee Engagement and Member Satisfaction survey scores are consistently over 90% and tell you what our team already knows: this is a genuinely great place to build a career.

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as our innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives we’ve been proudly carbon neutral since 2018.

About the Role

As a Member Service Officer, you’ll proudly provide a customer experience that is second to none where your role will be to promote, recommend and refer financial and insurance products to meet the needs of our Members. You willjoin our team in a permanent capacity, initially covering a parental leave position. You’ll start at our Adelaide Branch in the CBD with the possibility of moving to another Branch or Contact Centre in approximately six months as part of our planned team expansion.This role is perfect for someone who values stability and permanency but also enjoys variety and the chance to work across a growing organisation.

We’ll work closely with you to ensure any transition is smooth and supported.

We know that work/life balance is important, so this position has stable hours of Monday to Friday 8.30am - 5.15pm with an hour lunch break.

Key Responsibilities

• Provide face-to-face customer service to Members in branch responding to a wide range of financial queries
• Promote, recommend and refer banking, lending and insurance solutions through consultative conversations
• Drive Member satisfaction by resolving enquiries accurately and efficiently
• Contribute to team sales KPIs and individual performance targets
• Collaborate with colleagues to deliver a seamless Member experience

Skills & Experience

• Cash handling and customer service in a fast-paced environment
• Motivated to meet and exceed sales and service KPIs
• Strong attention to detail with ability to build genuine Member relationships
• Natural team player wanting to be part of an energetic group
• No specific banking experience is required — full on-the-job training provided although if you have a background in financial services, health insurance, or general insurance that's even better.

People enjoy working at Police Credit Union because the team genuinely supports each other — and the numbers back it up. With a positive Employee Engagement Score consistently over 90% and a strong promote-from-within culture, this is a place where your effort is recognised and your career can grow. We’re collaborative, learning-focused, and proud of the community we serve.

Here are the benefits you can Bank On Us for:

• An attractive salary and incentive program including annual bonuses
• Five weeks of annual leave for full time staff
• Purchased leave opportunities - buy additional leave to suit your lifestyle
• Paid volunteering day - one day per year to give back to the community you love
• Professional development and career opportunities: traineeships, on the job coaching and scholarships for higher learning
• Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing)
• Internal wellbeing program, including financial education and free annual flu vaccinations
• Access to a social club that holds regular events and prize draws
• Employee Assistance Program which provides free counselling sessions for you and your immediate family members.

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