Insights Analyst

Are you a data-driven professional who thrives on uncovering insights that influence strategic decisions?

Reporting to the Manager, Supporter Insights, the Insights Analyst plays a key role in delivering insightful and impactful supporter and campaign analysis. Through advanced data analytics, you will help improve campaign performance, enhance supporter lifetime value, and contribute to the long-term strategic objectives of the fundraising department.

This is an exciting permanent F/T opportunity based in Blackburn, Melbourne (with hybrid working arrangements) to influence strategic decision-making by turning complex data into meaningful, actionable insights that drive fundraising success.

Key Responsibilities

• Extract and analyse donor communication and fundraising data from multiple sources


• Deliver advanced analytics that highlight industry, market, supporter and campaign trends, identifying opportunities to improve performance


• Contribute to the design, implementation and testing of key data products, including: donor journey analysis, customer lifetime value modelling, behavioural and correlation modelling, next best decision modelling, ROI and marketing mix modelling and customer segmentation models


• Support profiling, segmentation, targeting, productivity and profitability analysis of fundraising campaigns


• Provide competitive, market and forecasting insights to inform strategy


• Assist in developing and executing the analytics strategy and roadmap


• Build, maintain and enhance data models with robust quality assurance processes

About You

• Degree in Data Science, Computer Science, Business Analytics, or a related discipline


• Proven experience in data analytics, insights, or business intelligence roles


• Strong capability in analysing and manipulating large datasets


• Proficiency in tools such as Power BI, Power Query and Excel


• Experience in a fundraising or multichannel marketing environment (highly regarded)


• Strong written and verbal communication skills, with the ability to professionally influence a diverse range of stakeholders


• High attention to detail and commitment to data quality and compliance

Why Work For Us

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)


• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives


• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts


• Access to EAP and health & wellness initiatives


• Ongoing training and development opportunities that enhance on the job skills and proficiency


• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

#J-18808-Ljbffr