IT Support Analyst

Sydney, Australia | Posted on 28/07/2026

• Exposure to a mix of Level 1–2work, AV technologies, meeting room systems, deployments, and cross‑teamcollaboration.
  
• A great environment for buildingdeeper technical capability, handling real‑world incident management anddeveloping stakeholder management skills.
  
• Based in our Sydney CBD head office close to public transport.
  

Whowe’relookingfor?

• An experienced IT Support Analystwith demonstrated capability operating at a Level 1.5–2 standard within aprofessional corporate environment.
  
• Relevant IT qualifications (e.g.,Certificate IV in IT, Diploma of IT, Microsoft or other vendor certifications)and/or equivalent practical industry experience.
  
• Strong technical proficiencyacross Windows operating systems, Microsoft 365 applications, end‑user devices,peripherals and basic networking fundamentals.
  
• Proven experience supportingaudiovisual and meeting room technologies, with the ability to troubleshoot andrestore services efficiently.
  
• High level of composure,analytical thinking and sound judgement when managing urgent, complex or high‑impactsupport incidents.
  

Therole

This hands‑on, office‑based roleprovides day‑to‑day IT support to staff in our Sydney offices (includes Paramatta & CBD)ensuring a smooth and productive technologyexperience. You’ll deliver desktop support, AV/meeting room troubleshooting andlaptop deployment activities. The role blends.

Key Responsibilities

• Act as the first point of contactfor daily IT incidents, requests and walk‑ups across the Sydney offices.
  
• Deliver hands‑on desktop support,troubleshooting hardware, software, Microsoft 365 and connectivityissues.
  
• Provide AV and Microsoft TeamsRoom support, ensuring meeting spaces run reliably and issues are resolvedfast.
  
• Complete laptop builds,deployments and rollouts, handling configuration tasksautonomously.
  
• Coordinate hardware repairs,replacements and vendor interactions, maintaining clear and timelycommunication.
  
• Support seniorstakeholders—including the Sydney‑based C‑suite with a professional, discreetand service‑driven approach.
  

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned propertyconsultancy. We specialise in transactional and advisory services, covering theacquisition, sale, leasing, and management of commercial properties from officebuildings and retail spaces to industrial assets.

What’s in it for you?

• Flexible leave options–Enjoy two additionalweeks of leave, two wellness days each year and the day off on your birthday!
  
• Career growth & recognition–Access to mentorship,leadership programs, and ongoing development & recognition.
  
• Lifestyle perks–Enjoy discounts andrewards through our employee reward platform, The Vault.
  
• Inclusive & community-focusedculture–Proudwinners of Property Council of Australia Award for Innovation & ExcellenceAward for Diversity, Equity & Inclusion!
  
• Innovative technology & tools–Work with cutting‑edgeproperty platforms and tools.
  

Different perspectives make us stronger. We welcome people of all genders,cultures, abilities, and experiences.

Important to know

• You must have valid Australianworking rights to be considered.
  
• A police check is required forsuccessful candidates.
  
• We use AI tools to assist withhiring, but people make the final decisions.
  
• We arecurrentlyNOTaccepting candidates via an agency, wehavePSA’sin place.
  

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