Manager, Enterprise CAB

Manager, Enterprise CAB

Build the future with us

Are you driven by the information technology sector and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Manager, Enterprise CAB, you will play a key role in the governance, evaluation, and authorization of moderate‑to‑high‑risk IT changes, within a context of transformation and enhancement of change enablement practices. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.

Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Responsibilities

• Organize and facilitate weekly Enterprise CAB and TAB meetings, fostering a collaborative, disciplined, and decision‑oriented environment.
• Assess the quality, consistency, and rationale of high‑risk changes submitted by sector CABs.
• Approve or reject changes based on compliance, risk, and IT impact criteria.
• Refocus discussions as needed, manage disagreements, and lead difficult conversations with confidence and diplomacy.
• Collaborate closely with sector CAB managers, technical experts (TAB), change coordinators, and business stakeholders.
• Actively contribute to the continuous improvement of change enablement practices, aligned with the organization’s ITSM maturity objectives.
• Support the implementation of monitoring, reporting, and dashboard mechanisms to ensure process transparency and performance.
• Manage operational parameters of change enablement practices within the ITSM tool (ServiceNow), including configuration and evolution of key elements such as maintenance windows, approval rules, and workflows.

Qualifications

• Experience in IT change management, facilitating decision‑making committees, and coordinating cross‑functional processes.
• Leadership and ability to mobilize stakeholders, make decisions, and enforce governance practices.
• Strong ability to manage group dynamics, navigate conflict situations, and communicate strategically.
• Expertise in IT frameworks and tools, including ITIL (ITIL v4 certification is an asset) and ITSM tools (e.g., ServiceNow).
• Strong analytical skills, rigor, autonomy, political acumen, and a solid understanding of issues related to CMDB, cross‑functional risks, and service stability.
• Advanced proficiency in both French and English, as the role involves delivering presentations and facilitating sessions with unilingual French‑ and English‑speaking internal clients on a weekly basis.

Benefits

• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• and much more

Locations: Quebec, 1080 Grande Allee West; Montreal, 1981 McGill College Avenue.

Posting End Date: 2026‑08‑03

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