Sales Application Specialist Biotechnology (Area Este)

Job Summary

The Sales Application Specialist Biotechnology (SAS Biotech) is a mixed figure including both sales and technical responsibilities, being his/her main job tasks will be to actively promote and sell our products and solutions while keeping a good track on the technical status of the instrumentation park, reagent stocks and IT solutions. He/she will have special focus on the Central Lab and Clinical Areas such as Pathology, Hematology, Genetics Departments, Oncology Labs and Research Institutes, with proven knowledge and hands-on experience in molecular technologies, particularly Next Generation Sequencing (NGS) and qPCR/Real-Time PCR, and with additional knowledge of Cytogenetics techniques, such as FISH, highly valuable.

The SAS Biotech will provide our customers with solutions that adapt to their changing needs, creating a relationship of trust that will bring value to our customers and the Company in the medium and long term.

Key Accountabilities

• Achieve sales and commercial targets established by the Company.
• Provides application support.
• Supports laboratory organization improvement by providing technical advice and tailored solutions, with particular focus on NGS and qPCR workflows.
• Encourages cross-selling by providing product information and introducing cost/efficiency molecular techniques, especially NGS, qPCR-based solutions and Cytogenetics.
• Resolves commercial matters related to Cytogenetics with agility, proactively seeking solutions and progressively building autonomy in decision-making and customer follow-up.
• Be able to present our products and concepts to institutions, end-user groups, clinicians, and expert groups.
• Create a network of trust within the organization and organizes other colleagues in field visits.
• Coordination skills to organize instrument installations interacting with the different departments involved (Logistics, Technical Service, Marketing...), as well as to perform product and service demonstrations.
• Can keep the training level of our user’s instruments and reagents and manage appropriate documentation.
• Be a team player that works together with the KAM and Business Unit in the management of opportunities and risks.
• Has a global point of view that allows him/her to check the service level offered by the different departments of the Company assigned centers, therefore reducing the risk of complaints.
• Provides troubleshooting for technical enquiries.
• Solves product incidents at technical level in coordination with HelpLine, Technical Service and Product Managers.
• Tender management (specification and profitability analysis, preparation of the necessary documentation, litigation support).
• Provides first level (remote and/or on-site) of technical support to customer accounts regarding the products, applications and operations, assisting them with the integration of systems in their laboratories.
• Ensures the Compliance with Ethical Code.

Networking/Key relationships

• Key Account Manager
• Sales Application Specialists Manager
• Area Manager
• Business Unit (Business Unit Manager, Product Managers)
• Technical Support Team (Field Service Engineer, Helpline, Service Area Manager)
• Logistics (Customer Service)
• Contracting Department
• Quality Assurance / Regulatory Affairs

Minimum Knowledge & Experience required for the position:

• Education:
• Bachelor’s Degree in Life Sciences, Molecular Biology, Genetics, Biotechnology or related discipline.

• Experience:
• Proven experience in molecular biology technologies, with priority given to candidates with solid knowledge and practical experience in NGS and qPCR/Real-Time PCR workflows.
• Experience in Clinical Areas such as Pathology , Hemathology and Genetics is also desirable.
• Knowledge of oncology, genetic testing, oncological markers and molecular diagnostics will be highly considered.
• Ability to understand, explain and support end-to-end molecular workflows, including sample preparation, assay set-up, data generation and basic interpretation of NGS and qPCR results.
• Experience in Fluorescence in situ hybridization (FISH) technique is highly valuable.
• Sales experience in the Oncology, Molecular Diagnostics, IVD or NGS market will be favorably considered.

• Additional Skills/Knowledge:
• Language: Fluent English

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and competencies:

• Focus on results and the customer.
• Flexibility, reliability, adaptability to the changes, anticipation.
• Self-control, discipline and monitoring of guidelines.
• Listen and communicate clearly, assertiveness.
• Team and individual work capability.
• Market and product knowledge
• Sales and influence skills.
• Establishes relations with customers based on trust and confidence.
• Self-training capacity.

Travel requirements:

• Daily work in designed area (Catalunya/Baleares/Valencia/Murcia)
• Up to 30-40% of time