Reservations Executive

Company Description LaRiSa Hotels & Resorts • AM Hotel Kollection • 8fold by LaRiSa is a hospitality brand that redefines luxury through personalized service and sustainable practices. Inspired by the Himalayan way of life and rooted in the scenic beauty of Lahaul, LaRiSa blends natural surroundings with contemporary comfort and design. The brand focuses on creating meaningful guest experiences, from tailored interactions to curated events that celebrate art and culture.

Team members are encouraged to contribute to a purpose-driven vision of luxury that values authenticity, community, and memorable stays. Joining LaRiSa means becoming part of a growing collection of properties committed to thoughtful, experience-led hospitality.

Role Description The Reservations Executive is a full-time, on-site role based in New Delhi. This role is responsible for handling reservation inquiries via phone, email, and online channels, ensuring accurate and timely bookings across LaRiSa Hotels & Resorts, AM Hotel Kollection, and 8fold by LaRiSa. Daily tasks include verifying availability, preparing rate quotations, updating reservation systems, and coordinating with front office and sales teams to optimize occupancy.

The Reservations Executive will maintain high standards of customer service by addressing guest queries, modifying bookings, managing special requests, and following up to ensure customer satisfaction. The role also involves supporting sales initiatives through upselling room categories and packages, maintaining records and reporting, and adhering to brand standards and procedures.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interaction with guests and internal teams.
• Candidates should possess Customer Service and Customer Satisfaction skills to manage inquiries, resolve issues, and build positive guest relationships.
• Candidates should possess Reservations expertise, including experience with hotel reservation systems, booking processes, and accuracy in data entry.
• Candidates should possess Sales skills, with the ability to upsell room categories, promote packages, and contribute to revenue growth.
• Relevant qualifications such as a diploma or degree in Hospitality Management, Business, or a related field are beneficial.
• 1–3 years of experience in hotel reservations or front office.
• Familiarity with Staah and Hotelogix is a plus
• Previous experience in hotel reservations or front office operations is preferred.
• Proficiency in MS Office and familiarity with PMS or CRS software is an advantage.
• Ability to work in a fast-paced environment, with attention to detail, problem-solving skills, and a guest-centric mindset.