Specialist Service Analyst – Telephony

We're Hiring | Specialist Service Analyst – Telephony

Asian Hires is hiring a talented Specialist Service Analyst – Telephony for a leading global organization.

Location: Bangalore

Experience: 3–6 Years

Work Model: Hybrid (3 Days Work From Office)

CTC: Up to 7.2 LPA

Interview Process: Virtual + 1 Face-to-Face Round

Openings: 1

Employment Type: Full-Time

Key Responsibilities

✅ Ensure compliance with Telephony and Contact Center standards.

✅ Govern Service Level Agreements (SLA) and Quality of Service (QoS).

✅ Oversee system integration activities and provider delivery validation.

✅ Support service continuity and operational stability.

✅ Define and implement target operating standards and future-state improvements.

✅ Drive knowledge transfer, transition, and stabilization activities.

✅ Monitor service performance and recommend continuous process improvements.

✅ Collaborate with cross-functional teams to maintain service excellence.

Required Skills

✔ Telephony Standards

✔ Contact Center Operations

✔ SLA Governance

✔ QoS Governance

✔ System Integration Oversight

✔ Provider Delivery Validation

✔ Service Continuity Management

✔ Target Operating Model (TOM)

✔ Knowledge Transfer & Stabilization

✔ Operational Governance

✔ IT Service Management

✔ Stakeholder Management