Program Manager – Own Driver

At JD.Com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.Com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.Com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world‑class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: The Team You’ll be joining the JD.Com team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment. What you will do

Process Optimization and Standards Implementation Design and deploy scalable frameworks and standardized operating procedures applicable across all EU operating countries, ensuring seamless program expansion aligned with strategic business objectives. Drive process improvement across several operational domains including performance management, vehicle damage and repair management, preventive maintenance, and shift and demand planning.

Strategic Program Enhancement Lead the development and execution of program enhancements such as driver capacity planning and the strategic design of the EV infrastructure. Performance Monitoring & Operational Excellence

Analyze and monitor delivery performance metrics to identify optimization opportunities in collaboration with local operations teams throughout Europe. Cross-Functional Collaboration & Innovation Orchestrate cross-functional alignments with key stakeholders, including Procurement and Local Operations to drive the implementation of solutions that resolve relevant business challenges.

About you Language Requirements: Fluent spoken and written in English More than 5+ years of professional experience in respective field

Education: Bachelor's degree or higher Experience in last mile delivery sector, fleet management Proficient in Office software and strong data analysis skills

Possess a strong sense of responsibility, strong communication and coordination skills, logical thinking and proven problem-solving abilities; ideally in a multi-cultural environment What We Offer

Joining JD.Com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. At JD.Com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. #J-18808-Ljbffr