Account Manager (Hotel Success)

About Multisystems

Multisystems is an intelligent, connected operating system for hospitality. Instead of juggling 8-10 disconnected tools, hotels run their revenue, reputation, OTA operations, advertising, and imagery on one platform where every system shares data and compounds results. We are bootstrapped and funded entirely by the businesses we serve, which means our clients' success is quite literally our growth engine.

The Role

This is not a hands-off, "check-in-once-a-quarter" account management role. As an Account Manager, you personally own the success of a portfolio of hotel clients and do the work that drives their results. You will run their reviews, operate their advertising, build their strategy and reporting, and be measured on whether their sales actually grow.

If you like owning outcomes end-to-end and being the person a hotel owner trusts to just handle it, this is for you.

What You Will Do

• Host biweekly and monthly calls with each hotel to review performance and align on strategy and next actions
• Reply to guest reviews through our Reputation Systems platform with timely, on-brand responses across Google, TripAdvisor, Booking.com and more
• Check and manage each client's Advertising Systems portal, monitoring and optimizing campaigns
• Build and maintain a working strategy report for every account and drive it forward
• Deliver clear biweekly and monthly Reputation and Advertising reports, packaged with insights
• Actively work to improve each hotel's sales (bookings, revenue, RevPAR) using the connected systems
• Measure and quantify each hotel's sales performance so results and ROI are provable
• Map the difference period over period to show the impact the systems are making
• Drive onboarding, product adoption, renewals, and account expansion

What We Are Looking For

This role requires a genuinely experienced, self-directed operator. You have at least 3 years in account management or customer success in a client-facing role, ideally in SaaS, hospitality, or hotel-tech. You are fluent and professional in written and spoken English, because you will be on calls and writing reports for hotel owners and directors every week.

You are comfortable getting hands-on with tools (review platforms, ad portals, and reporting dashboards), and you can read data, measure sales, and tell a clear ROI story. You are organized and reliable with recurring cadences, and you can operate independently with minimal supervision. Hospitality or hotel-tech domain knowledge is a strong plus.

Please Note - This Role Is Not For Everyone

We are specifically looking for candidates with proven, hands-on account management experience. This is a demanding, high-ownership role, and freshers or applicants without relevant client-facing experience will not be a fit. Please apply only if you meet the mandatory 3+ years of experience and are ready to own client outcomes directly.

Compensation & Growth

Starting at 6 LPA, with room to go higher for candidates who bring stronger experience. Because the role is measured directly on client results, there is a clear path to grow as you prove impact.