Customer Service Specialist

Are you passionate about delivering exceptional customer experiences? Ready to be part of a friendly, supportive team in a thriving business? Nottage International, one of Australia’s leading wholesalers of promotional merchandise, is looking for aCustomer Service Specialistto join our vibrant Lidcombe office near Sydney Olympic Park.

We proudly wholesale well-known licensed brands and our own unique designs, decorating merchandise in-house and distributing Australia-wide through our trusted network.

About the Role

As aCustomer Advisor, you’ll be a key player in our Customer Service Team, managing accounts and ensuring clients receive outstanding service every step of the way. This is a fantastic opportunity to grow your career in a fast-paced, creative industry.

Your Day-to-Day Will Include:

• Monitoring the data processing team to ensure accurate order entry.
• Communicating with customers about stock, pricing, decoration options, and delivery timelines.
• Coordinating artwork approvals and order confirmations.
• Monitoring orders for quality and timely delivery.
• Maintaining customer records in our database.
• Assisting with showroom product displays.
• Providing top-notch after-sales support.
• Contributing ideas to improve our customer service operations.
• Building relationships and helping grow sales.

What We’re Looking For:

• A positive, people-first attitude with a willingness to learn.
• Professional, patient, and enthusiastic communication style.
• Strong initiative and ability to multitask.
• Team player with great attention to detail.
• Comfortable working in a fast-paced environment.

What You’ll Get in Return:

• Full training on our products, decoration methods, and systems.
• Ongoing support from a collaborative and experienced team.
• A welcoming, family-style company culture with regular social events.
• The chance to make a real impact and grow within the business.

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