Customer Service/Support Representative-EN

The Customer Service Representative will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for (new) customers, clients and guests, and provides them with all essential information they may reasonably require.

Responsibilities

• Act as first- and main point of contact for all customers, clients and guests throughout their 'lifecycle' within the training center.
• Act as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
• Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request.
• Ensure facilities are ready, prepared and organized in support of tuition activities (class and briefing rooms.
• Takes ownership of any facility, training, administration calamities that may reasonably influence the individual customer's experience, acts as interface to the customer to ensure such are mitigated at all times and suggests initiatives to continuously improve our client services processes to the Customer Services Group Leader
• Wears emergency phone outside office hours and follows up on emergent situations if required as locally agreed.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably.

Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Temporary (Fixed Term)

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available - contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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