Customer Service (Iberia)

pABOUT THE ROLE /ppbr/ppThis role is based in strongValencia /strong and is part of the Customer Service team for the Iberia region.

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The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.

/ppbr/ppThe role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business.

/ppbr/ppWHAT ARE YOU GOING TO DO? /ppbr/pulliManage customer orders from receipt to delivery, ensuring accuracy and timeliness.

/liliAct as the main point of contact for customers in the Iberia region.

/liliCoordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.

/liliMonitor order status, deliveries and potential incidents, proactively communicating with customers.

/liliHandle claims, incidents and customer queries, ensuring proper resolution.

/liliEnsure compliance with internal processes, customer requirements and agreed service levels.

/liliMaintain updated and accurate information in internal systems.

/liliSupport continuous improvement initiatives within the Customer Service function.

/li /ulpbr/ppWHAT DO YOU BRING? /ppbr/pulliPrevious experience in Customer Service, Order Management or a similar role.

/liliCustomer-oriented mindset with strong communication skills.

/liliGood organisational skills and attention to detail.

/liliAbility to work collaboratively in a team environment.

/liliComfortable working with ERP systems and MS Office tools.

/liliProactive attitude and problem-solving skills.

/liliFluent Portuguese (required).

/liliGood level of English (required).

/li /ulpbr/ppWHAT DO WE OFFER? /ppbr/pulliA 3-month temporary contract.

/liliBased in Valencia.

/liliSalary according to the applicable Collective Agreement.

/liliA structured onboarding and continuous support from the team.

/liliRotating shifts: 09:00 – 17:30 and 10:30 – 19:00.

/liliExpected start date: 24 August 2026 (or the previous week, depending on availability).

/liliPublic holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.

/liliOpportunity to gain experience in a regional role within the Iberia organisation. xqbhyrx

/liliA collaborative work environment focused on continuous improvement and customer satisfaction.

/li /ulpbr/p