Senior Sales Compensation Analyst
Docusign
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you’ll do
As a Senior Sales Compensation Analyst (P3), you will drive the day‑to‑day global sales compensation administration process, with a core focus on managing the end‑to‑end setup and maintenance of eligible employees in Xactly Incent. You will own the support of your assigned population’s commission calculations, address sales inquiries, perform meticulous audits, and respond to regional inquiries. You will collaborate cross‑functionally with Sales Operations, Finance, HR and Legal to review the accuracy and completeness of new participant setups, manage plan mechanics, and support the monthly commission cycle.
You are a self‑sufficient, out‑of‑the‑box thinker and team player focused on resolving a wide range of operational challenges, scaling existing processes, and consistently meeting critical corporate deadlines.
Responsibility
- Manage the monthly set‑up process and administration parameters within Xactly Incent, including the active management and maintenance of Users, People, Position, Hierarchy, Named Relationships, Quotas, and Guarantees
- Administer the full sales compensation lifecycle, including the monthly review of sales participant setups, crediting/commission audits, and the timely resolution of field inquiries via ServiceNow
- Troubleshoot set‑up issues by partnering closely with the Administration team
- Collaborate with the Systems team to automate the set‑up process by integrating to WD, while continuing to coordinate manual processes, corrections, and exceptions on a monthly or quarterly basis
- Train the Sales Organization on Xactly, Sales Plans, and new Sales Compensation programs
- Conduct rigorous User Acceptance Testing (UAT) for fiscal year plan rollovers and mid‑year compensation plan modifications to maintain system integrity
- Understand data mining, systems, and order processes to create data models that help produce analysis and identify trends or gaps, maintaining monthly reporting and ad‑hoc analysis
- Evaluate and responsibly adopt technical tools and AI solutions to optimize workflows, automate manual gaps, and boost overall team productivity
- Govern internal controls and maintain business workflows to ensure 100% compliance with SOX requirements and operational audit standards
- Partner with the Sales Plan Design team to prep the launch of Sales Plans and T’s and C’s, and work directly with Sales Leadership to provide localized coaching and ad‑hoc support for communicating compensation outcomes
Job Designation
Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor’s degree in Finance, Business, or a related field
- 5+ years of experience in sales compensation administration and incentive tracking systems
Preferred
- Experience with Xactly or similar Sales Performance Management (SPM) software
- Experience handling sales incentive plans within the technology, SaaS, or AI sectors
- Analytical skills and strong business acumen
- Proficiency in MS Office Suite and Google Workspace
- Strong communication, documentation, organization, and presentation skills