Part-time Office Manager

Job Type: Permanent, part-time (Monday to Friday, half-day schedule)

Location: Toronto, ON (on-site)

Language: Excellent written and spoken English communication skills required

Background Check: Criminal record check and employment references required

About the Opportunity

Are you an organized administrative professional who enjoys bringing structure to complex processes? This opportunity offers the chance to play a key role supporting a respected labour organization dedicated to advocacy, member service, and strengthening public education. Your work will directly contribute to ensuring important labour relations processes are managed accurately, confidentially, and efficiently.

Working alongside a collaborative team of leadership, staff, and external partners, you will coordinate grievance files, maintain critical records, and support daily office operations. This is an excellent opportunity for someone who thrives in a detail-oriented environment and values meaningful work that supports members and a mission-driven organization.

Responsibilities

• Coordinate, organize, track, and maintain grievance files, ensuring documentation is complete and deadlines are met.
• Prepare, proofread, format, and distribute grievance correspondence while maintaining accurate records within the CRM and case-management system.
• Monitor grievance timelines, hearing dates, settlements, and reporting requirements, working closely with leadership to support workflow.
• Support day-to-day office administration, including responding to inquiries, updating member databases, processing administrative requests, and assisting with event registration.
• Maintain confidential records and provide professional administrative support to members, staff, legal counsel, and external partners.

Skills and Qualifications

• 2 to 3 years of progressive administrative experience, preferably within a union, labour relations, legal, or not-for-profit environment.
• Experience coordinating confidential files, tracking deadlines, and supporting case or grievance administration.
• Experience using CRM, case-management, or document-management systems.
• Advanced proficiency with Microsoft Word, Excel, Outlook, and Google Workspace.
• Excellent written and verbal communication skills with strong organizational and problem-solving abilities.
• Ability to manage competing priorities, identify missing information, and ensure documentation is complete and accurate.
• Paralegal or Legal Assistant education, union labour relations experience, and familiarity with collective agreements and grievance procedures are considered strong assets.

Equal Employment Opportunity Statement

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities, including women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

#J-18808-Ljbffr