Customer Service Representative

About the job Customer Service Representative

Company description

Arsenault is an online e-Commerce platform designed for people worldwide who wish to start or continue their business ideas of all shapes and sizes. Merchants are empowered with powerful global leading tools to learn to create their online presence, sell, promote, and run their dream business online. With our global expansion based on rapid growth, Arsenault welcomes new talents to build North American business units.

Key Qualifications

• Experience in a SaaS or other technology-related field that does B2B customer service is a plus.
• Experience in eCommerce platforms is a plus.
• Experience in multi-media/ social media/ content writing/ in marketing agency setting.
• This is a startup, so you need to work in a fast-paced, constantly evolving environment.
• Demonstrated excellent performance in prior roles: Skilled at setting priorities and working to target timelines and metrics.
• Being a team player: have a global view of the activity and backlog, and collaborate and communicate with other offices in China.
• Flexibility to work 5 days a week with most holidays

Description

As a Customer Service Representative team member, you will:

• Support guest inquiries via live chat, email and other channels. This role is expected to provide technical support to our client.
• Generate help center articles, and FAQ.
• Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience.
• Coordinate and work cross-functionally to prevent and resolve critical issues.

Company Values:

• Striving: be a doer, recycle your pain and self-awareness into purpose and progression
• Result: be accountable, deliver outstanding results to embrace value and success
• Efficiency: be stronger, strengthen your competency through efficiency
• Team: be a collaborator, lead teams to thrive and achieve collective success

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