Customer Service Advisor

Customer Service Advisor

Location: Godalming / Hybrid

Employment Type: Full-time

Salary: 25,000 + bonus

We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach. We are looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisor.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. You will play a vital role in delivering an exceptional customer experience.

Key Responsibilities

• Handle inbound and outbound calls, emails, from customers
• Provide accurate information at all times
• Resolve customer queries efficiently and professionally, escalating when necessary
• Maintain up-to-date knowledge of company products, procedures
• Accurately update customer records and follow up on outstanding issues
• Promote additional products and services where appropriate, adhering to compliance standards
• Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction

Required Skills & Experience

• Previous customer service experience (insurance or financial services preferred)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-first mindset
• Confident in using CRM systems and multitasking in a fast-paced environment
• Ability to work independently and as part of a team
• Attention to detail and strong organisational skills
• Knowledge of FCA regulations (desirable but not essential)

Qualifications

• GCSEs (or equivalent) in English and Maths

What We Offer

• Competitive salary and performance-related bonuses
• Full training and support for career development
• Wellness and mental health support programs
• Opportunities for internal progression

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