Analyst, GSS Training Admin

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina. The Analyst, Training Administration is responsible for providing day‑to‑day administrative and operational support for training activities and programs for Wyndham University (WU) within a Global Shared Services model for both team member and franchisee audiences. The responsibilities include enrolling participants, providing LMS administration, mailbox support, coordinating in‑person and virtual learning program logistics, managing budgets, hosting webinars, and administering third‑party vendor related to training programs.

What you'll do

• Manage training and development administration activities, including enrolling attendees, troubleshooting high‑level enrollment and LMS issues, providing technical and administrative support, providing high‑level reporting or registration information for programs, and coordinating virtual and in‑person learning program logistics and live support.
• Execute webinar host role for administrative and technical support of WU‑offered webinars and those offered in partnership with third‑party vendors and other departments within WH&R.
• Support overall budget management of both franchisee and team member budgets, including specific line‑item strategy, monthly spending management, processing invoices for all WU, and reconciliation of monthly p‑card charges in accordance with company policies.
• Receive, manage, organize, respond, and triage LMS inquiries from the WU mailbox and resolve non‑escalated, routine inquiries in accordance with established guidelines.
• Support third‑party administration—monitor and execute training‑related contract approvals, process and reconcile vendor invoices and training program expenses, manage overall tracking of all WU vendor relationships, and submit finalized invoices for Accounts Payable processing.
• Manage supplies and giveaways from an inventory, ordering, and shipping standpoint for all training programs (in‑person and virtual).

You'll be successful if you have

• Strong attention to detail and ability to manage transactional administrative work quickly and accurately.
• Ability to follow standardized processes, procedures, and provide timely follow‑up.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks concurrently and prioritize work effectively.
• High level of professionalism and discretion when handling training records and data.
• Proficiency in LMS, ZOOM, invoice management platform, Microsoft Office (Excel, Word, Outlook), Smartsheet.
• Strong service orientation and problem‑solving mindset.

Required Qualifications/Experience

• Bachelor’s degree preferred; equivalent experience in training administration, learning operations, or related fields.
• 1–3 years of experience in training administration, learning operations, or similar administrative support roles.
• Experience supporting LMS platforms and virtual learning environments.
• Experience processing vendor invoices or supporting vendor administration activities.
• Mandated proficiency in supporting U.S.-based HR processes.
• Experience supporting U.S.-based HR processes or working in a Shared Services environment is strongly preferred.
• Strong attention to detail and ability to manage transactional administrative work accurately.
• Ability to follow standardized processes, procedures, and provide timely follow‑up.
• Fluency in English (written and verbal) required.

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