Principal Business Analyst

Principal Business Analyst – Queensland Treasury – Queensland Government Insurance Fund (QGIF)

Join Queensland Treasury's QGIF as a Principal Business Analyst and play a key role in shaping and improving critical business systems that support government insurance and risk management services.

In this senior specialist role, you will lead business process analysis, drive system enhancements and digital initiatives, and work closely with stakeholders to identify opportunities for improvement. Combining business analysis, process reengineering and change management expertise, you will deliver innovative solutions that enhance service delivery, data integrity and user experience.

This is an opportunity to influence complex business outcomes, lead system improvement projects and contribute to the ongoing success of a unique whole-of-government insurance operation.

Responsibilities

• Lead the delivery of projects and initiatives involving business process improvement, organisational change and technology solutions.
• Undertake complex analysis of business operations, identifying trends, issues and opportunities for improvement.
• Gather, analyse and document business requirements to support the development of effective digital solutions.
• Plan, scope and manage system development and enhancement activities across the systems development lifecycle.
• Coordinate and lead testing activities, ensuring functionality, reporting accuracy and data integrity are achieved.
• Work closely with stakeholders to identify and resolve issues affecting service delivery.
• Deliver user education, training and ongoing support to maximise the value of business systems.
• Develop recommendations for system design, business process re-engineering and continuous improvement initiatives.
• Build strong stakeholder relationships and communicate complex information in a clear and professional manner.
• Work both independently and collaboratively to achieve high-quality outcomes.

Qualifications

To be successful in this role, you will demonstrate:

• Experience with business process transformation, business frameworks and process re-engineering.
• Strong skills in process mapping, business documentation and stakeholder engagement.
• Experience facilitating workshops and developing business models using specialised business analysis tools.
• Advanced analytical, problem-solving and communication skills.
• Experience in information management within a government or similarly complex environment.
• Knowledge of, or experience in, knowledge management, change management and continuous improvement practices.
• Experience working with business process modelling tools, including MS Visio and BPMN 2.0, will be highly regarded. While there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.

Legal Statements

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you.

Requirements

Occupational group: IT & Telecommunications

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