Customer Support Specialist (Post Sales)

Company Description - SalVentureTech is an industrial IoT (IIoT) services company founded by experts with over 14 years of automation and IoT experience and 12 years of data engineering and management experience across organizations in the United States. Co-founded by a former Google professional and co-managed by a Fortune 100 team members, the company is built on strong technical leadership and industry insight.

Job Location - Mexico City (Mexico), Sao Paolo (Brazil), Bogota (Colombia) only.

Job Summary:

As part of the Customer Success team, the associate will be pivotal in supporting XYZ’s clients post-purchase, ensuring the success with Networking solutions. CSE (Customer Success Engineer) will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Associate’s expertise will drive the continued success of XYZ customers as you work alongside them to solve problems and optimize their security infrastructure.

Key Responsibilities:

• Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Required Qualifications:

• 3+ years’ experience in Security Operations or Engineering with XSIAM, and XDR/EDR environments
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
• Strong understanding of enterprise network security, Cloud infrastructure and IT products, systems, and processes
• Experience with Linux system administration and troubleshooting
• Proficiency in scripting with Python and/or JavaScript
• Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
• Skilled in collaborating with and influencing cross-functional teams
• Strong communication skills and the ability to build and maintain relationships with customers
• Experience in customer-facing roles is a must