Luxury Travel Consultant

ABOUT TAILORED SPAIN - PORTUGAL

Tailored Spain - Portugal is a Madrid-based Destination Management Company specializing in bespoke luxury travel experiences throughout Spain and Portugal.

We create highly personalized itineraries for international luxury travel advisors and their clients, combining in-depth destination knowledge, creativity and meticulous attention to detail. From exceptional accommodation and private experiences to seamless on-the-ground service, every journey is carefully designed around the individual traveller.

Excellence, exclusivity and expertise are at the heart of everything we do. As part of the Virtuoso and Internova SELECT luxury travel networks, we work with some of the world’s leading travel agencies and most discerning travellers.

ROLE DESCRIPTION

Tailored Spain is seeking a creative, commercially minded Luxury Travel Designer to join our Production team in Aravaca, Madrid.

This is a full-time position with a hybrid working model: three days per week at our office in Aravaca and two days working from home.

The role focuses on designing and managing bespoke, high-end travel experiences throughout Spain and Portugal for international luxury travel advisors and their clients.

The Luxury Travel Designer will manage each request from initial enquiry through confirmation and travel, creating imaginative, highly personalized itineraries that reflect the client’s interests, expectations and budget. The role combines destination expertise, creativity, operational precision and a strong commercial mindset.

KEY RESPONSIBILITIES

• Design creative, tailor-made itineraries across Spain and Portugal, including accommodation, private transportation, guides, activities, dining and exclusive experiences.
• Prepare detailed and compelling proposals adapted to each client’s profile, preferences and budget.
• Communicate directly with international travel advisors and build strong, long-term professional relationships.
• Manage the complete quotation and booking process, from the initial request through confirmation and final documentation.
• Liaise and negotiate with hotels, guides, transportation companies and other local partners.
• Proactively recommend upgrades, special experiences and added-value services that enhance the itinerary.
• Follow up on proposals and opportunities with a clear focus on conversion and business development.
• Maintain accurate and up-to-date information in the company’s CRM and internal systems.
• Handle amendments, cancellations and unexpected issues efficiently and professionally.
• Collaborate closely with colleagues and other departments to ensure the seamless delivery of every trip.

QUALIFICATIONS

• Previous experience designing and managing tailor-made travel itineraries, ideally within a DMC, incoming travel agency or luxury travel company.
• Strong knowledge of Spain & Portugal's geography, culture, hotels and luxury travel offering.
• Excellent written and spoken English and Spanish. Candidates will be required to complete an English proficiency test as part of the selection process. Additional languages are a plus.
• Strong customer service and communication skills, with confidence interacting with international luxury travel professionals.
• Commercial mindset, with the ability to identify opportunities, follow up effectively and convert enquiries into confirmed bookings.
• Creativity and the ability to transform client preferences into distinctive and memorable travel experiences.
• Excellent attention to detail, organizational skills and the ability to manage multiple requests and deadlines simultaneously.
• Confidence working with CRM systems, travel management platforms and standard office software.
• A proactive, solution-oriented attitude and the ability to remain calm and resourceful when handling changes or unexpected situations.
• Ability to work within our hybrid model: three days per week at our Aravaca office, and two days from home, and contribute positively to a collaborative, dynamic team.