After Sales & Service Director

Manage horizontal Aftermarket product view and the Profit Center service by executing the Aftermarket & Service strategy for long-term customer retention. Drive Aftermarket & Service as a role model for 'indirect' ALGs within the region.

Our client is a German multinational company, globally recognized leader in the manufacturing of cleaning equipment and systems, catering to domestic, professional, and industrial markets worldwide.

Description

Reporting directly to the Managing Director, you will take ownership of the Aftermarket & Service function. This is a hands‑on leadership role where you will actively run the Service Profit Center, optimize daily operations, and build a high‑performing technical team to maximize revenue and equipment uptime. Strategic & Financial Leadership: Execute the regional Aftermarket & Service strategy, manage the profit center's financial planning/forecasting, and ensure strict compliance with internal and external policies.

Operational & KPI Excellence: Drive service maturity, optimize the warranty process to reduce costs, and monitor key performance indicators to minimize equipment downtime. Commercial & Regional Growth: Collaborate with regional leaders and local teams to leverage synergies, support sales goals, provide product feedback, and develop dealers to grow spare parts and consumables revenue. People & Customer Management: Provide strong leadership to the service teams by continuously upgrading their technical skills, while actively boosting both customer and employee satisfaction.

Profile

Higher education degree in Management, Engineering, or a related field;

Solid experience in the Industrial / Manufacturing sector;

Proven leadership and team management skills;

Knowledge of after‑sales processes and technical support services;

Excellent communication and negotiation abilities;

Results‑oriented mindset with a strong focus on continuous improvement;

Fluent in English, with sound economical knowledge and sharp analytical capabilities.

Job Offer

Competitive additional benefits package;

Structured work environment focused on operational excellence;

Opportunity to lead strategic projects within the Industrial / Manufacturing sector.

#J-18808-Ljbffr