Administrative Assistant

Overview

Line of Service: Internal Firm Services; Specialism: IFS - Administration; Management Level: Administrative. Reporting to the Admin Services Manager, the Admin Assistant supports the day‑to‑day business activities of stakeholders in a fast‑paced, multitasking environment, often handling confidential and time‑sensitive material. At this level you will work as part of a problem‑solving team, helping to resolve complex business issues.

Key Responsibilities

• Proactive management of email, calendar and event scheduling
• Travel coordination and bookings
• Expense reports and vendor invoice coding
• Salesforce activities
• General research and document management support
• Function as a backup for other team members and contribute to team activities
• Support the adoption of changes to firm technology, policies, and procedures
• Prioritize ongoing development of professional, digital, and technical acumen
• Assist with other firm initiatives, business projects, or general administrative duties as required
• Provide core business hour support aligned to a regional time zone, while maintaining required flexibility

Qualifications

• Strong client‑service focus with a commitment to exceptional service delivery
• Professionalism, discretion, integrity, and tact
• Ability to work independently and in a team, fostering a positive working atmosphere
• Excellent judgement and strong problem‑solving skills, with a proactive approach to staff collaboration
• Exceptional organizational skills and ability to prioritize multiple responsibilities
• Excellent oral and written communication skills, including strong spelling, editing, proofreading, punctuation, and grammar
• Intermediary proficiency in Microsoft 365 and ability to leverage AI‑powered tools (e.g., Microsoft Copilot, ChatPwC)
• Confidence in a highly technical, ever‑changing work environment and engagement in digital tool adoption
• Experience in customer service, administration, or a related role with transferable skills
• Previous experience in a partnership or professional services firm is an asset
• English is required; French is an asset

Desired Skills

• Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration
• Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting
• Communication, Communications Management, Concur Travel, Conducting Research
• Confidential Information Handling, Corporate Records Management, Correspondence Management
• Credentialing Database, Customer Relationship Management, Customer Service Excellence
• Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing
• Electronic Filing, Electronic Records Management

Essential Requirements

• English language proficiency required; French is an asset
• In‑office presence required; hybrid work environment fostering inclusion

Travel Requirements

• Not specified

Compensation and Benefits

• Salary range: $45,800 – $76,300, determined by skills, experience, qualifications, and location
• Potential to participate in variable incentive pay programs designed to reward individual and firm‑wide achievements
• Competitive compensation with pay transparency compliance

Accommodations

• Commitment to providing accommodation throughout the application, interview, and employment process
• Applicants may request accommodations to perform at their best

Indigenous Acknowledgement

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and continue to experience, and we commit to allyship and solidarity.

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