Customer Service Apprentice
Cash Generator
Job Description
Overview
Customer Service Apprentice role within a small team. You will build strong relationships with customers, deliver high standards of service, and confidently upsell and cross-sell. You will actively promote services, support new customers, and contribute to achieving and exceeding sales targets.
Employer: Cash Generator is a UK-based national retailer. The business focuses on Buy and Sell, trading second-hand, graded and new goods, mainly electrical and entertainment products.
What You’ll Do
- Handle and resolve customer enquiries professionally, face to face and over the telephone, ensuring a positive experience at every stage.
- Process customer payments accurately and efficiently using the till system.
- Carry out regular stock rotation to maintain product quality and availability.
- Support product testing and provide informed advice to customers where appropriate.
- Promote new product lines and special offers through social media platforms.
- Maintain shop floor and window displays to a consistently high standard.
- Complete general housekeeping duties to ensure a clean, safe, and welcoming environment.
- Actively promote additional products and services, identifying opportunities to upsell and cross-sell.
Training Outcome
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training. An apprenticeship allows you to earn a wage, gain valuable work experience, and develop industry-specific competency. Transferable skills gained are valuable in the wider world of work.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Numerical skills
- Logical thinking
- Team working
- Initiative
- Non-judgemental attitude
- Patience
- Physical fitness
Qualifications
- Essential: GCSE English – grade 4/C or above
- Essential: GCSE Maths – grade 4/C or above
Course Information
- Course: Customer Service Practitioner (Level 2)
- Level: 2
- Route: Sales, Marketing and Procurement
- Apprenticeship Level: Intermediate
- Training Provider: TEC Partnership
Working Arrangements
- Working Week: Shift patterns to be confirmed
- Operating hours: Monday – Saturday, 9:00am – 5:00pm
- Expected Duration: 1 year