Order Management Team Manager

Overview

Are you looking for a leadership role where you can shape and elevate Order Management services across markets while developing high‑performing teams? Join our Forecast to Cash Leadership Team in GBS Wrocław as Order Management Team Manager, driving operational excellence, standardization, and innovation across global order‑to‑cash processes while fostering a strong culture of development and continuous improvement.

Tasks & Responsibilities

• Ensure high‑quality and compliant delivery of Order Management services across multiple markets
• Lead and develop a team with a strong focus on customer experience, operational excellence, and people growth
• Manage end‑to‑end Order Management processes, including sales order, billing, and issue resolution activities
• Ensure compliance with internal controls, audit requirements, and company policies
• Coordinate daily operations as well as month‑end and year‑end activities within the Order Management scope
• Manage workload, priorities, and escalations while driving resolution of complex operational issues
• Support system deployments and process transitions
• Act as a key contact for Customer Service, Finance, Supply Chain, IT, and other internal and external stakeholders
• Drive process standardization, automation, and performance improvement initiatives
• Monitor KPIs and service levels to ensure operational excellence and customer satisfaction

Qualifications

• English at a minimum C1 level
• At least 5 years of professional experience in Order Management, Order‑to‑Cash (O2C), Customer Service Operations, or a Shared Services environment
• Bachelor's or Master's degree in Business Administration, Supply Chain, Finance, or a related field
• Previous experience in team leadership, coaching, mentoring, or project management (considered an advantage)
• Strong expertise in end‑to‑end Order to Cash or related processes and customer‑facing operations
• Practical experience working with ERP systems, preferably SAP S/4HANA
• Strong analytical and problem‑solving skills with a solution‑oriented mindset
• Excellent stakeholder management, communication, and collaboration skills
• Customer‑centric approach combined with accountability and ownership
• Experience in process improvement, standardization, automation, or transformation initiatives
• High quality awareness, resilience, and ability to adapt to changing priorities
• Ability to work effectively in a diverse international environment and lead through change

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