TechBar Analyst

DXC Technology (NYSE: DXC) is the world’s leading independent, end‑to‑end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, the company serves nearly 6,000 private and public sector clients across 70 countries.

Position Overview

The TechBar Analyst provides high‑quality, customer‑focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow‑based service management practices.

Key Responsibilities

• Deliver front‑line TechBar support with a strong customer service focus
• Resolve incidents and service requests efficiently
• Proactively assist users and identify improvement opportunities
• Support devices, mobility, collaboration tools, and meeting room technologies
• Assist with device setup, provisioning, and refresh activities
• Manage tickets within ServiceNow ensuring accurate updates
• Maintain high‑quality records and data integrity
• Promote secure, modern workplace practices
• Follow ServiceNow workflows and ITIL‑aligned processes
• Collaborate with broader IT teams
• Maintain a clean and professional TechBar environment

Key Capabilities And Behaviours

• Proactive and solutions‑focused mindset
• Strong customer service orientation
• Positive energy and professional presence
• Clear communication skills
• Modern workplace awareness
• Ownership and dependability
• Team collaboration
• Adaptability in fast‑paced environments

Skills And Experience

• Experience in end‑user or TechBar support
• Strong troubleshooting skills
• Microsoft 365 and collaboration tools experience
• ServiceNow or ITSM tool usage
• Understanding of device lifecycle
• Basic ITIL knowledge
• Customer service experience

Performance Outcomes

Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.

Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognize that the unique contributions of our people give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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