Senior Customer Success Manager (Transformation Advisor), Financial Services

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions, guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.

You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization.

Key Responsibilities

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
• Initiate and lead executive-level engagements, co‑innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
• Provide programme‑wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realise the value of their AWS investment.
• Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.

Basic Requirements

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realising customer benefits, and successful program completion.
• Experience leading large‑scale digital or cloud transformation programs across multiple workstreams.
• Experience managing executive‑level relationships at VP or Director level and above in complex, matrixed organisations.
• Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements and digital banking trends.
• Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.
• Experience with cloud architecture concepts, AI adoption strategies, data strategy and cloud migration approaches.

Preferred Requirements

• Cloud Technology Certification or AWS certification, such as AWS Solutions Architect or a similar cloud certification.

Compensation & Benefits

Base salary range: $126,000 – $210,400 CAD annually. Total compensation may include sign‑on payments and Restricted Stock Units (RSUs). Amazon offers comprehensive health insurance (medical, dental, vision, prescription, basic life & AD&D), RRSP, DPSP, paid time off and other well‑being resources.

5+ years leading large‑scale technical or engineering programmes; experience with cloud and digital transformation; executive relationship management at VP level and above; financial services sector knowledge; programme management expertise; cloud and AI fluency

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