CS Admin Specialist

Ryanair are currently recruiting for a CS Admin Specialist to join Europe’s Largest Airline Group! This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

The Role

• Support the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Respond to written correspondence in line with the Customer Service Department’s service levels and procedures.
• Understand and interpret claims and various types of correspondence.
• Work to weekly deadlines in a dynamic environment.
• Liaise with lawyers on a regular basis.
• Report and communicate to management on problems that arise and suggest solutions to overcome them.
• Keep records, databases and systems up to date and ensure the timely payment of financial settlements.
• Occasional ad‑hoc duties to support the team as required.
• • Be part of a busy Customer Service team at Europe’s number one airline in a fast–paced multicultural environment. The position will be based at our inner‑city office in Warsaw.

Requirements

• Fluency in English, both written and spoken; additional European language an advantage.
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written and verbal communication skills.
• Flexible approach and ability to remain diplomatic and tactful while working under pressure.
• Energetic and enthusiastic; eager to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail‑oriented; able to complete large volumes of work quickly.
• Previous experience in a similar Customer Service role would be a distinct advantage.

Benefits

• We promote innovation; all teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan.
• Hybrid working model: up to three days per week remote, plus excellent work environment at modern offices in the heart of Warsaw.
• Travel discounts.

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