Director Customer Service

Overview

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction regarding Customer Service issues and initiatives; for providing superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace; and for ensuring that Customer Service activities are duly recorded and tracked in CRM system as required.

Responsibilities

• Provide professional and ethical leadership on all customer interaction issues and initiatives.
• Manage and provide expertise and direction for Customer Service issues and initiatives.
• Deliver superior customer service that maximizes customer satisfaction and promotes the Company in the marketplace.
• Ensure Customer Service activities are recorded and tracked in the CRM system as required.

Qualifications & Requirements

• 10 years of experience in Customer Service
• 3 years in Electronics Manufacturing
• Travel: 25–30%