Customer service specialist(Home ESS)

Responsibilities

Job Responsibilities:

• Answer calls from customers and answer their questions and solve problems.
• Provide detailed explanations of products, services and policies so that customers can make decisions.
• Handle customer complaints and find appropriate solutions, elevate to technical department when required, and act as liaison for communications.
• Record customer complaints, questions and suggestions for follow-up and service improvement.
• Handle warranty services such as product repair, return and exchange.
• Assist customers in solving problems in product use with help from our technical support department.
• Manage Home ESS leads and liaise with installation partners for installation.
• Process government rebate application, issue invoices to clients, schedule installation and follow up payments.
• Keep clear and comprehensive records of home ESS leads and jobs.

Requirements

Job Requirements:

• Experience in call center and telephone customer service, and experience in technical troubleshooting is preferred.
• Strong project promotion ability, service awareness, teamwork spirit, responsibility and execution.
• Able to withstand pressure and passion for customer service.
• Fluent English in speaking and writing.
• Prefer a person with a lifestyle of keeping everything in order.

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