Technical Team Leader

We are looking for an Endpoint & Workplace Services Team Lead to join a challenging project in the Infrastructure and Workplace Services area based in Lisbon. We are seeking an experienced professional with a strong background in endpoint management, security, and technical team leadership, capable of driving operational excellence and continuous service improvement.

Key Responsibilities

• Lead and develop the End User Computing (EUC) and Unified Communications & Collaboration (UCC) teams, fostering both technical and professional growth.
• Manage workload distribution, performance, on-call rotations, and career development within the team.
• Act as the highest technical escalation point for complex issues related to endpoints, collaboration platforms, security, and application deployments.
• Define and oversee the endpoint management strategy, including Microsoft Intune, Windows Autopilot, SCCM, application lifecycle management, patching, and Windows lifecycle management.
• Drive endpoint security and compliance through technologies such as Microsoft Defender for Endpoint, BitLocker, AppLocker, and Conditional Access policies.
• Lead Digital Employee Experience (DEX) and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure as Code (IaC) practices.
• Ensure CMDB accuracy, operational reporting, vendor management, and adherence to governance processes.
• Collaborate with cross-functional, local, and international teams to ensure service consistency, continuous improvement, and SLA compliance.
• Support recruitment, onboarding, mentoring, and knowledge-sharing initiatives within the team.

Technical Profile

• 7+ years of experience in endpoint engineering, architecture, or support, including at least 2 years in a leadership role.
• Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, Microsoft 365 Endpoint Management, and Microsoft security technologies.
• Experience with application packaging and deployment (MSI, MSIX, IntuneWin), patch management, and Windows Update for Business.
• Advanced knowledge of Microsoft Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices.
• Experience with DEX platforms such as Nexthink (or equivalent), ServiceNow, and automation using PowerShell or Terraform.
• Proven experience leading technical teams in Managed Services or IT Operations environments.
• Professional English proficiency (minimum B2 level).

What We Value

• Experience working in Managed Service Provider (MSP), telecommunications, or financial services environments.
• Knowledge of RoboPack or similar application packaging solutions.
• Microsoft, CompTIA, or other relevant certifications in Endpoint Management or Cybersecurity.
• Familiarity with Microsoft Copilot, AI-driven endpoint management, and regulatory frameworks such as DORA, FCA, or PRA.
• Excellent communication, leadership, and stakeholder management skills.
• A collaborative mindset, strong autonomy, and a continuous improvement approach.

Informação adicional

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto