Customer Success Manager

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

Responsibilities

• Own overall relationship with assigned customers
• Ensure retention and satisfaction of all assigned customers
• Aid customers with product usage or complains and returns etc
• Own CSAT score

Qualifications

• BE / Btech
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction