Customer Operations Specialist (German Speaker)

Experis is recruiting a Customer Operations Specialist (German Speaker) to join an international organisation with a strong focus on operational excellence and customer experience.

This is an exciting opportunity for an experienced operations professional who enjoys working in multicultural environments, driving continuous improvement and collaborating with multiple stakeholders to optimise customer operations.

Your Responsibilities

• Act as a key point of coordination between internal teams and external operational partners.
• Monitor operational performance through KPIs and service level agreements.
• Identify opportunities to improve processes and operational efficiency.
• Support the implementation of operational initiatives and continuous improvement projects.
• Analyse operational data and prepare performance reports for stakeholders.
• Collaborate with cross-functional teams to ensure service quality and operational consistency.
• Manage escalations and contribute to the resolution of operational challenges.
• Promote a solution-oriented approach while supporting business objectives.

What We're Looking For

• Previous experience in Customer Operations, Customer Service Operations, Contact Centre Operations or Service Delivery.
• Experience working with operational KPIs, service performance and continuous improvement initiatives.
• Strong stakeholder management and communication skills.
• Ability to work collaboratively across different teams and functions.
• Experience working within international or multicultural environments.
• Strong analytical mindset with excellent organisational skills.
• Advanced knowledge of Microsoft Excel and Microsoft Office.
• Experience with CRM platforms (such as Salesforce) and reporting tools (e.g. Power BI) is considered an advantage.
• Fluent German and English are mandatory.

Personal Skills

• Solution-oriented mindset.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Proactive and able to challenge the status quo constructively.
• Team player with a high level of ownership and accountability.
• Comfortable managing multiple priorities in a dynamic environment.

What We Offer

• Opportunity to join a leading international organisation.
• Hybrid working model based in Lisbon.
• International and collaborative environment.
• Exposure to global projects and cross-functional teams.
• Professional development opportunities.
• Competitive salary and benefits package.

If you are passionate about operational excellence, thrive in international environments, and enjoy driving continuous improvement, we would love to hear from you. Apply now and take the next step in your career.