Senior Analyst, TechEx | Analyste Senior, TechEx
Nbcuniversal
Job Description
- Full-time
- Business Segment: NBCU Corporate
Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.
We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
ROLE SUMMARY & RESPONSIBILITIES
The Senior Analyst role is a key role within Enterprise IT Operations, reporting directly to the Sr. Manager of Hub Sites. This position builds on core deskside and support capabilities, expanding the analyst's scope to include operational responsibilities that enhance end-to-end service delivery.
The Senior Analyst will be equipped with increased access to systems and tools to directly carry out transactional tasks that were previously routed through engineering teams. The role is ideal for a technically adept support professional with strong troubleshooting skills, a customer-first mindset, and a desire to take ownership of critical service operations in a fast-paced environment.
YOUR DAY TO DAY:
- Provide advanced deskside and remote support to end users through independent analysis and judgment, ensuring timely resolution of all technical issues
- Provision user accounts, mailboxes, licenses, and other service-related resources.
- Configure and administer tasks across IT platforms.
- Exercise autonomy in managing operational tasks and processes using internal tooling.
- Partner with engineering teams to design and transition recurring activities into scalable workflows.
- Maintain accurate documentation of procedures and task execution.
- Contribute to continuous improvement efforts through feedback and process refinement.
- Oversee technical aspects of onboarding and offboarding workflows with minimal escalation.
VOTRE QUOTIDIEN :
Qualifications
- Proven experience in an IT support or deskside analyst role with strong troubleshooting skills
- Familiarity with enterprise systems such as Active Directory, Exchange, and Microsoft 365
- Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions
- Ability to follow standard operating procedures and execute technical tasks accurately
- Strong attention to detail and ability to complete service requests independently
- Strong critical thinking and decision-making skills Ability to work autonomously, manage priorities, and deliver outcomes
- Strong organizational and time management skills in a fast-paced environment
- This position requires fluency in both English and French, including written and oral communication skills, to support collaboration and provide services to employees across Canada and the United States.
DESIRED CHARACTERISTICS
- Demonstrated ability to quickly adapt to new tools, technologies, and processes
- Experience working cross-functionally with engineering or infrastructure teams
ADDITIONAL REQUIREMENTS
Hybrid:This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
EXIGENCES DE BASE
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].