German Speaking Customer Support Representative (On-site in Porto)

Are you ready to channel your language skills into an exciting career while living in one of Europe's most beautiful coastal cities? We are looking for detail-oriented, service-minded professionals to become part of our vibrant, multicultural German-Speaking Financial Support Team based in Porto.

In this position, you will represent a leading international financial institution. Your core mission is centered on people: answering customer questions, building strong user trust, and ensuring every caller enjoys a smooth, high-quality banking experience.

Core Responsibilities

As a Financial Support Representative, you will serve as a trusted guide, helping global customers manage their everyday banking activities safely and efficiently.

• Customer Guidance: Help clients via phone and email with account management, digital banking troubleshooting, and general everyday retail banking questions.
• Critical Problem-Solving: Identify customer needs, resolve intricate financial issues, provide fast and effective solutions, and route complex cases to specialized teams when necessary.
• Regulatory Compliance: Strictly follow international banking standards, data privacy mandates, and rigorous security measures during all customer interactions.
• Data Administration: Use sophisticated corporate software to keep flawless customer logs and record precise details of all interactions.

Who We Are Looking For

We want to hire a flexible, customer-first professional who can deliver empathetic care while managing financial tasks in a highly organized manner.

Basic Requirements

• Language Proficiency: Near-native or fully fluent German (C1/C2), along with a solid professional grasp of English (B2) for training purposes and internal team communication.
• Communication Skills: Great at building a quick rapport with people, maintaining a polished professional image, and translating complex banking jargon into easy-to-understand guidance.
• Eagerness to Learn: A quick study who enjoys fast-paced settings and is genuinely excited to learn modern financial software and corporate procedures.
• Background: No prior background in finance or customer service is required. We offer fully paid, professional onboarding training to give you everything you need for long-term career growth.

Salary, Benefits & Corporate Culture

We offer a well-rounded rewards package designed to boost your professional growth and complement your lifestyle in Portugal:

• Reliable Income: A competitive monthly salary structure created to guarantee a comfortable lifestyle in Porto.
• Day-One Benefits: Full corporate medical and life insurance plans that take effect on your first day on the job.
• Career Progression: Clear and open paths for promotion; most of our Team Leads and Quality Assurance staff advanced directly from this entry-level role.
• State-of-the-Art Workplace: Work out of a modern, tech-forward corporate campus complete with high-end tools and collaborative spaces.
• Thriving Community: Connect with a diverse, global team and enjoy company sports leagues, regular social events, and language groups.

Full Relocation Assistance

For candidates moving to Porto from another country, we make the transition effortless with a complete relocation assistance package:

• Provided Housing: Move straight into a private room inside a premium, company-run apartment upon your arrival.
• Flight Coverage: The company will reimburse 100% of your initial airfare to Porto.
• Bureaucracy Help: Get direct, step-by-step assistance from our local HR department to acquire your Portuguese tax ID (NIF) and social security setup without the stress.

Ready to Apply?

If you want to merge a fulfilling career in finance with a fantastic beachside lifestyle, click Apply Now and upload your current resume written in English!