Growth and Transformation Manager (Unsecured Lending)

• This is an opportunity to help shape the future of one of the UK’s leading Personal Loans businesses, influencing how millions of customers access and manage borrowing while driving the next phase of growth and transformation
• We’re on an exciting journey to transform our Group and the way we’re shaping finance for good
• Within Unsecured Lending, we’re the UK’s number one provider of personal loans, helping customers achieve their ambitions through market-leading lending products and innovative experiences such as Your Credit Score
• As a Growth and Transformation Manager, you’ll play a central role in defining how the Personal Loans business evolves over the coming years
• You’ll help shape a long‑term strategic roadmap for growth, developing new propositions and initiatives that deliver commercial value while improving customer outcomes
• Working closely with product, pricing and platform teams, you’ll turn customer insight, market intelligence and emerging technology trends into opportunities that help us stay ahead of customer expectations and the competitive landscape
• You’ll use your understanding of customer needs, technology and data to identify new opportunities for growth, while ensuring propositions are developed responsibly and in line with regulatory requirements such as Consumer Duty
• You’ll collaborate with stakeholders across the Group to turn strategic thinking into tangible outcomes, using AI and data capabilities to accelerate innovation, improve delivery and create exceptional customer experiences
• This is a highly visible role where you’ll influence key business decisions, contribute to a culture of innovation and continuous improvement, and help build a high‑performing team that’s passionate about transforming the future of lending

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping.

  You can share this benefit with up to ten family members or friends.

• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.

Qualifications

• Strong stakeholder management, communication and influencing skills, with the ability to build relationships and drive decision‑making across large, complex organisations
• Experience developing and delivering product, proposition or business transformation initiatives that drive commercial and customer outcomes
• Strong consumer insight capability, with the ability to translate customer needs into product, proposition or growth strategies
• 3+ years’ experience in strategy, commercial, proposition or growth‑focused roles, evaluating market dynamics, customer demand and commercial outcomes to shape recommendations and business direction
• Experience leveraging technology and data as business enablers, including exposure to AI‑led solutions or transformation programmes
• Experience embedding agile ways of working and supporting business transformation within cross‑functional teams
• Understanding of the Consumer Duty regulatory framework
• We know that great talent comes from many backgrounds. Whilst this job advert may reference specific experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
• Experience working within Financial Services, ideally in Retail Banking