Customer Service Specialist

DetPak, part of the Detmold Group, is a market leader in sustainable packaging solutions, helping businesses make a positive impact through innovative and environmentally responsible products. We are looking for a highly motivated Customer Service Specialist to provide exceptional support to our sales teams and internal stakeholders, driving initiatives that enhance customer engagement and streamline administrative processes.

In this dynamic role, you will play a key part in maximising customer-facing opportunities, supporting sales growth across a portfolio of accounts, and contributing to revenue, profitability, and product range expansion. You will also coordinate targeted sales activities, help achieve sales and margin objectives, and facilitate strategic stock movements to reduce ageing inventory and optimise warehouse efficiency. This is an exciting opportunity to make a meaningful contribution within a collaborative and customer-focused environment.

Key Responsibilities

• Build strong relationships with key accounts via phone, maintaining a positive company image.
• Efficiently manage email orders and centralised processing to support sales teams and customers.
• Ensure timely, proactive follow‑up with sales teams, head office, and customers.
• Process enquiries and orders promptly, delivering consistent, positive outcomes.
• Resolve customer issues proactively with solutions reflecting Detpak’s quality and service standards.
• Promote products and services in all customer interactions.

About You

• Sound communication skills with the ability to build trusted relationships and deliver service excellence.
• Effective rapport‑builder across multiple channels, including phone.
• Advanced computer and data management skills.
• High integrity, initiative and accountability for results.
• Persistent, solutions‑focused approach.
• Ability to stay focused while managing competing priorities.
• Experienced working across multiple systems with a strong attention to detail.
• Experience using Salesforce or similar CRM and data management systems is desirable.

Why Join DetPak & Detmold Group?

• Staff discounts on products
• Active Social Club and wellbeing programs
• A values‑driven business committed to safety, sustainability and supporting local communities
• The opportunity to work with a global, industry‑leading organisation that invests in its people
• At Detmold Group, we are committed to creating a safe, inclusive and high‑performing workplace where people can grow and succeed.

About Us

Detpak is part of the Detmold Group, a family‑owned global packaging business partnering with some of the world’s most iconic food and retail brands. We’re focused on making a positive impact for our people, our partners, and our planet—while delivering world‑class packaging solutions.

Please note, applicants must have Australian work rights.

While applications must be made online, confidential questions are welcome by contacting David Ball, Talent Acquisition Partner - [email protected]

Applications close Wednesday 29 July 2026.

Interested applicants are encouraged to apply as soon as possible via our careers page, as interviews may occur prior to the closing date.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application, please attach it to your resume and upload as one document.

#J-18808-Ljbffr