Customer Service Support - IHC

Customer Service Support

• Camberwell Hub
• Permanent
• Full Time

About the Role

Our Customer Service Support (CSS) staff are the first point of contact (for Baptistcare’s Support at home package customers. The Customer Service Support staff carry out a range of day to day customer account administration tasks.

To summaries in short…

• Provide exceptional customer service via phone and email to our Support at home package customers & ‘private fee-for-service customers’
• Liaise with Baptistcare customers daily to provide admin support for customer ‘care plans’
• Daily administration: completing customer progress notes, Completing Purchase Orders and Service Requests, liaising with external suppliers to arrange quotes and confirm delivery of goods purchased.
• First Call Resolution - review of progress notes to give informed advice to the customers.

About You

To be successful in this role, you will need the following:

• Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
• Experience in Aged Care sector will be highly regarded
• Qualification in Office Admin /Support or qualified by relevant experience

For You

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
• Hybrid working arrangement (work from home 2 days and 3 days from office – Camberwell Hub)

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

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