Manager I - Rider Cluster Manager
Zepto
Job Description
Manager I - Rider Cluster Manager
LM Operations Department
No lengthy intro here, let’s get straight to the details, Zepto speed.
Responsibilities, aka, what we’d like you to deliver :
● Own daily rider operations across assigned clusters to ensure high fulfilment and
delivery performance.
●Track and improve key rider metrics such as attendance, on-time performance, delivery
efficiency, productivity, and compliance.
●Act as the first line of resolution for on-ground operational challenges and eliminate
bottlenecks quickly.
● Drive rider discipline, adherence to SOPs, and safety standards across shifts.
●Lead and mentor Rider Leads and Delivery Executives, ensuring proper training,
motivation, and performance management.
●Optimize routing, shift planning, and rider allocation using data-driven insights.
●Collaborate with city operations and central teams to implement engagement initiatives
and process improvements.
●Ensure high customer satisfaction by maintaining strong execution standards and
minimal service lapses.
●Identify performance gaps, conduct root-cause analysis, and implement corrective
actions to improve last-mile efficiency.
Are you who we're searching for:
●Qualification: Graduate
●Experience: 3–4 years in last-mile operations, fleet/rider management, or
e-commerce delivery.
●Strong understanding of rider performance metrics and cluster-level operations
●Proficiency in Excel and familiarity with dashboards and performance tracking
tools
●Strong people management and communication skills, especially with
ground-level teams
Sounds like we’re talking about you? Please add your application to our cart!
Why Zepto should be your next career move
This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that
will shape the future of the Indian startup ecosystem. If you’re ready to go all in,
execute like never before, and create impact on a massive scale, there’s no better
place to do it than Zepto.
Want to make history together?