Front Desk Receptionist

JOB DESCRIPTION

Position: Front Desk Executive

Location: Bangalore

Employment Type: Full-Time

Job Summary

We are looking for a friendly, professional, and well-groomed Front Desk Executive to manage the front desk operations at Bangalore Office. The ideal candidate should have prior experience as a receptionist, preferably in a wellness centre, healthcare, fitness centre, clinic, or customer-facing service environment.

The candidate will be responsible for welcoming clients, managing appointments, handling calls, and ensuring a smooth and positive client experience.

Key Responsibilities

• Greet and welcome clients and visitors in a warm and professional manner.
• Manage front desk and reception operations efficiently.
• Answer, screen, and direct incoming telephone calls.
• Schedule and coordinate client appointments and consultations.
• Maintain appointment schedules and ensure smooth client flow.
• Handle client enquiries and provide accurate information about wellness services and programmes.
• Maintain client records, registers, and basic administrative documentation.
• Handle emails, WhatsApp enquiries, and other front desk communications.
• Coordinate with wellness consultants, therapists, trainers, and internal teams.
• Manage billing, payments, and basic cash/transaction records, if required.
• Follow up with clients regarding appointments and services.
• Ensure the reception and waiting area is clean, organised, and presentable.
• Handle client concerns professionally and escalate issues to the concerned team.
• Support day-to-day administrative activities of the Wellness Centre.

Candidate Profile / Requirements

• Graduate or equivalent qualification.
• 3 - 6 years of experience as a Receptionist / Front Desk Executive.
• Candidates with experience in Wellness Centres, Healthcare, Fitness Centres, Spas, Clinics, or similar service industries will be preferred.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Good customer service orientation.
• Basic computer knowledge and proficiency in MS Office.
• Ability to manage appointments and multitask effectively.
• Good command of English; knowledge of Kannada and Hindi will be an added advantage.
• Should be customer-focused, organised, and presentable.

Key Skills

Front Desk Management | Customer Service | Appointment Scheduling | Client Coordination | Communication Skills | Telephone Etiquette | Basic Computer Skills | Wellness / Healthcare Reception Experience