User support Specialist

Stella Contracting, Inc is a leading construction company that specializes in commercial and residential projects. With over 20 years of experience, we have built a strong reputation for delivering high-quality work and exceptional customer service. We are currently seeking a User Support Specialist to join our growing team and provide technical support to our employees.

Position Overview:

As a User Support Specialist, you will be responsible for providing technical assistance and support to our employees for a variety of software and hardware issues. You will play a crucial role in ensuring our employees have the necessary tools and resources to perform their job duties efficiently. This is a full-time, permanent position with competitive benefits and opportunities for growth within the company.

Key Responsibilities:

- Provide technical support to employees for software and hardware issues, including troubleshooting, installation, and configuration.

- Respond to user inquiries via phone, email, or in-person and resolve technical problems in a timely and professional manner.

- Collaborate with the IT team to identify and implement solutions to recurring technical issues.

- Maintain accurate records of technical support requests and resolutions in our ticketing system.

- Assist in the development and implementation of training programs for new software or hardware systems.

- Stay current with industry trends and advancements in technology to provide the best support to our employees.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Minimum of 2 years of experience in a technical support role.

- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other common business applications.

- Excellent problem-solving and communication skills.

- Ability to work independently and in a team environment.

- Customer service-oriented with a strong attention to detail.

Why Work for Us:

At Stella Contracting, Inc, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, including health insurance, paid time off, and opportunities for professional development and growth within the company. As a User Support Specialist, you will have the opportunity to work with a dynamic team and play a crucial role in the success of our company.

If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and be a part of a company that is dedicated to excellence in all aspects of our business.