Bilingual Customer Service Representative - C$21 - C$23 An Hour

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$21.00/hr - CA$23.00/hr

Location / Address

Waterloo, ON N2J 4C6

Working Arrangements

Hybrid. Tuesday/Wednesday/Thursday on site.

Schedule / Hours

Shifts can vary from 8 AM EST to 8 PM EST (9am-9pm AST) Monday to Friday. You can also choose to work full‑time in the office. Standard 37.5 hrs/week

Contract Duration

6 months

Possibility of Extension / Conversion to FTE

Possibility to be extended based on performance. Opportunity to become permanent based on business needs.

Reason

Additional Workload

Typical Day in Role

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.

Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.

Inbound Call Center – about 50 calls per day.

Candidate Requirements / Must Have Skills

• Language: Fully bilingual in French and English (read/write/speak).
• Experience: Minimum 1 year of previous experience in Customer Service, or in an administrative or customer service role in an information center, retail environment, or service sector. Hiring manager is open to candidates with more than 1 year or who are over‑qualified.
• Technology: Experience with MS Suite (Teams, Outlook, etc.). Ability to navigate between multiple applications confidently.

Soft Skills

• Problem solving skills.
• Ability to stay calm and professional in a fast‑paced, ever‑changing environment.
• Enjoy continuous learning and staying updated through support documents.
• Technical abilities as well as exceptional research skills;
  
  meticulousness isa priority. Ability to learn and use various administrative systems simultaneously.

Nice‑to‑Have Skills

• Experience with SalesForce.
• Background in Group Benefits.
• Previous experience in a contact center, insurance or group benefits.

Education

No other schooling required, but a University or College degree is considered an asset.

Salary and Benefits

Base pay range: CA$21.00/hr - CA$23.00/hr. Contract duration 6 months with potential extension to a permanent position. Hybrid work arrangement with on‑site days Tuesday/Wednesday/Thursday and optional full‑time office option.

Equal Opportunity Employment

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will, on request, provide accommodations for disabilities to support your participation in the Recruitment, Assessment and Selection processes.

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