Bilingual Customer Service Representative - Up To C$80,000 A Year

Bilingual Customer Service Representative

Full Time hours / 1 year contract

Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)

Salary: Up to $80,000

PERKS

• Not a call center - no queue
• Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
• Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
• Access to multiple learning platforms
• Beautiful & Bright new offices
• Professional working environment
• People focused organization
• Dynamic Team

Position Summary:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Duties and Responsibilities:

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders.
• Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed, and necessary documents are verified and kept on file as needed.
• Maintains customer files including pricing data,