Customer Service (ITG)

Intake Specialist – US Law Firm

We are seeking a highly motivated Intake Specialist to join our intake team. In this role, you will serve as the first point of contact for potential new clients (PNCs), playing a critical role in driving business growth for the law firm. The ideal candidate is sales‑driven, confident in closing deals, and able to provide empathetic and professional support while gathering key information to assess cases.

Key Responsibilities

• Handle high‑volume inbound and outbound calls in a timely and effective manner
• Respond to potential new clients via phone, email, chat, and SMS
• Identify client needs through active listening and investigative questioning
• Accurately collect and document detailed client information
• Follow structured call flows to ensure all required data is captured
• Send documents via electronic signature to convert leads into clients (sales component)
• Meet or exceed daily productivity and performance targets
• Provide empathetic and professional customer service, including de‑escalating upset callers
• Perform additional duties as assigned by management

Qualifications

• Inglés conversacional B2+ capability
• +1 año de experiencia en Customer Service BPO/Call center (experiencia en call center)
• Posibilidad para manejar horarios rotativos

Apply now!